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Title
Text copied to clipboard!System Operations Manager
Description
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We are looking for a System Operations Manager who will be responsible for ensuring the continuity of IT systems within the organization. This role plays a key part in managing IT infrastructure, monitoring system performance, and coordinating technical teams. The main goal is to ensure high availability and reliability of systems that support the company's daily operations.
The System Operations Manager will be responsible for incident management, implementing escalation procedures, and collaborating with external vendors and internal departments to quickly resolve issues. The candidate should have experience working with enterprise-class systems, be familiar with IT service management principles (ITIL), and be capable of effectively managing a team of specialists.
The ideal candidate will have strong analytical skills, the ability to work under pressure, and excellent communication abilities. Knowledge of monitoring tools, operating systems (Windows, Linux), databases, and basic networking is also required.
The System Operations Manager will also be responsible for creating performance reports, conducting risk analysis, and implementing best practices in system management. This person will work closely with the IT security department to ensure compliance with security policies and industry standards.
If you are solution-oriented, capable of managing complex IT environments, and want to have a real impact on the functioning of systems in a large organization, this role is for you.
Responsibilities
Text copied to clipboard!- Manage daily IT system operations
- Monitor system performance and availability
- Coordinate technical team activities
- Handle incident management and escalation procedures
- Collaborate with external vendors
- Create performance reports and analysis
- Ensure compliance with security policies
- Implement ITIL best practices
- Plan and execute preventive actions
- Participate in infrastructure modernization projects
Requirements
Text copied to clipboard!- Bachelor’s degree in IT or related field
- Minimum 5 years of experience in IT systems management
- Knowledge of Windows and Linux systems
- Experience with monitoring tools
- Familiarity with ITIL principles
- Team management skills
- Analytical thinking
- Excellent communication skills
- English proficiency at B2 level or higher
- Ability to work under pressure
Potential interview questions
Text copied to clipboard!- What experience do you have managing IT systems?
- Have you worked with ITIL principles before?
- Which monitoring tools have you used?
- How do you handle crisis situations in systems?
- Do you have experience managing a technical team?
- Which operating systems are you most familiar with?
- Do you hold any IT certifications (e.g., ITIL, Microsoft, Linux)?
- What were your biggest achievements in previous roles?
- What is your approach to documenting IT processes?
- Do you have experience working with external vendors?
